We provide 12 months of full support with every interface we develop. This means that if a problem comes up that we didn’t anticipate, all you have to do is pick up the phone and give us a call. Additionally, if your situation changes in a way that requires a change to the interface, it will most likely be covered under the Software Maintenance Agreement (SMA). If the change is significant such as a complete change in the originating data source or perhaps you decide to switch accounting software, we will negotiate our upgrade pricing at a lower price if you are covered by an active SMA. At the end of the first year, you can optionally renew your SSA for a low annual price (for less than $2 per day!). If you choose to not renew your SMA, we’ll still be here to help if you have a problem, but we will bill our time at our regular published hourly rate.